Refund and Returns Policy
Refund and Return Policy
Last Updated: [Insert Date]
At DHE-ACME, we are committed to providing high-quality nutraceutical supplements to support your health and wellness. If you are not satisfied with your purchase, we offer a hassle-free refund and return policy. Please read the following terms carefully.
1. Eligibility for Returns and Refunds
- You may request a return or refund within [Insert Return Period] days of receiving your order.
- The item must be unused, unopened, and in its original packaging to be eligible for a return.
- Refunds will only be processed for products purchased directly from https://dhe-acme.com/. If you purchased through a third-party retailer, please refer to their return policy.
2. How to Initiate a Return
To initiate a return, follow these steps:
- Contact Us at [Insert Email] or [Insert Phone Number] with your order details.
- Provide a reason for the return along with proof of purchase (order confirmation or invoice).
- We will provide you with a return authorization and shipping instructions.
- Ship the product back to us using a trackable shipping method. The customer is responsible for return shipping costs unless the product is defective or incorrect.
3. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed within [Insert Processing Time] days to your original payment method.
- Shipping charges (if applicable) are non-refundable.
4. Exchanges
- We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us at [Insert Email].
- You must return the defective item before a replacement is issued.
5. Non-Returnable Items
- Opened, used, or tampered products are not eligible for return or refund due to hygiene and safety reasons.
- Gift cards, promotional products, or items marked as final sale are non-refundable.
6. Late or Missing Refunds
- If you haven’t received your refund within the stated period, first check your bank account.
- Contact your credit card company or bank as processing times may vary.
- If you still have not received your refund, contact us at [Insert Email].
7. Cancellations
- Orders can be canceled within [Insert Cancellation Window] hours of placing the order. Once the order has been shipped, it cannot be canceled.
- To request a cancellation, please contact us immediately.
8. Contact Us
For any queries regarding our Refund and Return Policy, please reach out to us at:
📧 Email: [Insert Contact Email]
📞 Phone: [Insert Contact Number]
📍 Address: [Insert Business Address]
By purchasing from DHE-ACME, you acknowledge and agree to our Refund and Return Policy.
